Delivery & Shipping
Please note that items made to order can take up to four weeks before they are ready to ship. Items from the Essential's collection are usually in stock, however if this is not the case, there will be a delay with shipping as the item is produced for the order.
We ship orders every Tuesday and Thursday, however this can be subject to change due to staff availabilities, but we always strive to send out orders as soon as we receive them.
Orders to Australia will take 1-2 business days from shipping date depending on location. All orders are shipped with registered post and require a signature.
Additional insurance cover on items can be added for $1.50/ per $100 value of the item. Please contact PW Fine Jewellery to organise this.
Please allow up to 5 working days before querying your parcel.
International orders will take anywhere from 10-14 business days from shipping date depending on location.
Although most arrive quicker, please allow up to 14 working days before querying your parcel.
SPECIAL DELIVERY REQUESTS
If you require an item by a specific date, please contact PW Fine Jewellery prior to placing an order. We will do everything possible to assist you with this.
LOST OR DAMAGED ITEMS
- If a package does not arrive, or arrives damaged, please contact us within seven days from delivery date. We will do everything we can to assist you with if you wish to make an insurance claim.
- If you wish for PW Fine Jewellery to include insurance on posted items, please contact us at firstname.lastname@example.org to include this.