Frequently Asked Questions About PW Fine Jewellery
Explore PW Fine Jewellery FAQs on bespoke engagement rings, Australian-made jewellery, ring sizing, delivery and our Brisbane Arcade showroom.
1. Where can I have a custom engagement ring made in Brisbane?
2. How does PW’s bespoke jewellery design service work?
2. How does PW’s bespoke jewellery design service work?
Begin by sharing the piece you would like to create, your inspiration, budget and preferred completion date. Our jewellers and designers can provide advice, prepare a quote and develop your design. Once the design is approved, your bespoke piece moves into production.
3. How long does a bespoke engagement ring take to make?
4. How much does a custom engagement ring cost?
4. How much does a custom engagement ring cost?
A custom engagement ring is individually quoted because its price depends on the centre stone, precious metal and complexity of the design. Share your budget, preferred style and any gemstone preferences with PW so our team can advise and provide a personalised quote.
5. Can I choose a sapphire or coloured gemstone engagement ring?
Yes. PW offers sapphire engagement rings and fine jewellery featuring coloured gemstones. Browse the collection to explore different colours and designs, or contact us about a bespoke gemstone ring. Our team can discuss your preferences and help you explore suitable options.
6. Can I use an heirloom diamond or gemstone in custom jewellery?
Contact PW to discuss whether your heirloom diamond or gemstone could be incorporated into a new design. Send photographs and any available details about the existing piece. Using an existing stone requires an assessment of its condition and suitability before the project can be confirmed.
7. How do I find my ring size before ordering?
The most reliable approach is to have your finger measured at PW’s Brisbane showroom or your local jeweller. Our online Size Guide also explains how to measure the inside diameter of a ring that fits the intended finger. Check sizing at room temperature and consider your chosen band width, as wider bands can fit differently.
8. Where is PW Fine Jewellery located, and when is the showroom open?
PW Fine Jewellery is at Shop 31, Gallery Level, Brisbane Arcade, 117 Adelaide Street, Brisbane CBD, next to Roses Tea Room.
Our opening hours are:
- Tuesday–Thursday: 10am–4pm
- Friday: 10am–5pm
- Saturday: 10am–4pm
- Monday: Closed
Contact us before visiting if you would like to arrange a bespoke design discussion.
9. Can I order bespoke jewellery without visiting Brisbane?
Yes. PW works with customers through email and phone correspondence, so you can commission custom jewellery without visiting the showroom. Our team can advise, quote, develop your design and share photographs of your piece before arranging delivery on completion.
10. Is PW Fine Jewellery designed and made in Australia?
Yes. PW Fine Jewellery is designed and crafted in Australia using diamonds, gemstones and precious metals. Our collections and bespoke pieces combine contemporary design with an emphasis on quality, care and individual character.
11. Does my bespoke jewellery include a valuation?
Yes. PW’s custom-designed jewellery comes with an independent valuation. You also receive a framed original drawing of your design—a personal keepsake that captures the creation of your piece.
12. What does PW’s bespoke jewellery warranty cover?
PW’s bespoke jewellery carries a lifetime warranty against defects in quality and workmanship. If you have a concern about your custom piece, contact our team for advice. For a collection purchase, ask about the warranty applicable to that particular item.
13. Does PW deliver jewellery across Australia and internationally?
Yes. PW offers Australian and international delivery. Australian orders are sent by registered post and require a signature. Production time is separate from delivery time, and additional shipping insurance can be arranged by contacting us. If your order is for a special occasion, discuss your deadline before purchasing.
14. Does PW offer Afterpay or jewellery lay-by?
Yes. Afterpay is available online for eligible PW products, subject to approval and applicable terms. Lay-by for stock items can be arranged directly with our team.
Our published lay-by terms require a minimum 30% deposit, payments of at least $100 each fortnight and completion within four months. Contact care@pw-finejewellery.com to discuss eligibility and the full terms.
15. Can I return or exchange jewellery purchased from PW?
PW’s published online policy permits exchanges for a different size or colour within seven days of purchase, or fifteen days for international orders, subject to availability. Proof of purchase is required, and customers cover shipping and re-shipping costs.
Review our Refund Policy before ordering, and contact us to confirm the terms for bespoke or personalised jewellery before commissioning a piece.
16. Does PW make custom wedding bands?
Yes. PW offers custom wedding bands through our bespoke jewellery service. Contact our team to discuss your preferred style, budget and wedding date. If you would like the band to complement an engagement ring, include photographs or bring the ring to your design discussion.
17. Do I need to know exactly what I want before enquiring?
No. You can start with an idea, photographs or a description of the styles you enjoy. PW’s jewellers and designers can provide advice and help develop your preferences into a custom jewellery design. Sharing your budget and intended occasion also helps guide the discussion.
18. What is the difference between a bespoke ring and a ready-to-ship engagement ring?
A bespoke ring is custom-designed for you through PW’s design service. A ready-to-ship ring is an existing design offered through our engagement ring collection, which includes diamond and sapphire pieces.
If you need a ring sooner, explore the ready-to-ship collection and contact us to confirm availability, sizing requirements and dispatch timing.
19. What personalised jewellery does PW offer?
PW’s personalised jewellery collection includes Letter Rings and Zodiac Pendants, offering meaningful options for birthdays, anniversaries and other milestones. Browse the individual product details for available options, or enquire about bespoke jewellery if you would like to create something entirely individual.
20. Can PW complete my jewellery order for a proposal or special occasion?
Contact PW before placing an order if you need your jewellery by a specific date. Include the piece you’re considering, your location and the date you need it. Our team can discuss production and delivery requirements and advise whether your timeframe can be accommodated.